1jjgame FAQ – Answers for Pakistani Players

Visit 1jjgame.biz and click Register. Fill in your full name, Pakistani mobile number, email address and date of birth. Choose a username and password, confirm you're 18 or older and agree to the Terms and Conditions. You'll receive an SMS verification code — enter it and your account is ready. The whole process takes under two minutes and there is no registration fee.

You need a clear photo or scan of your Pakistani CNIC (Computerised National Identity Card) — both front and back. This is required before your first withdrawal can be processed. KYC verification is a one-time process. Once your CNIC is approved, you won't need to submit it again. Documents are stored using encrypted servers and are never shared with third parties.

You must be at least 18 years old to register and play at 1jjgame. Age is verified both during registration and during the KYC process. Any account found to be held by someone under 18 will be immediately closed and the balance returned to the payment method used. 1jjgame enforces a zero-tolerance policy on underage gambling.

No. Each individual may hold only one active 1jjgame account. Duplicate accounts are closed when detected, and any balances or bonuses in those accounts are forfeited. If you've previously had an account that was closed and want to return to 1jjgame, contact support before registering a new account — do not simply sign up again without checking first.

Contact 1jjgame support via live chat to request a change to your registered email or mobile number. For security reasons, these changes cannot be made unilaterally through account settings — they require identity verification to prevent unauthorised updates. Have your CNIC details and the original registered information ready when you contact support.

Contact support via live chat and request account closure. Before processing the closure, our team will confirm your identity and ensure any remaining PKR balance is withdrawn to your verified payment method. If you're closing your account for gambling-related reasons, we may also offer responsible gaming tools like self-exclusion as an alternative — which is permanent and more thorough in blocking access.

You can log in to 1jjgame using your registered email address or Pakistani mobile number instead of your username — so a forgotten username doesn't lock you out. If you do need to recover the username specifically, contact support with your registered email and CNIC details and we can retrieve it for you.

1jjgame is designed for Pakistani players and is accessible from Pakistan without requiring a VPN in most cases. If you experience access issues on a specific network or ISP, contact support — we can advise on alternative access methods. Using a VPN to circumvent any account restrictions or self-exclusion tools is a violation of our Terms and Conditions.

1jjgame accepts Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT, and Visa/Mastercard debit and credit cards. All deposits are processed in Pakistani Rupees (PKR) with no currency conversion. 1jjgame does not charge any deposit fees — though your payment provider may apply standard transaction fees on their end.

The minimum deposit at 1jjgame is Rs 200. There is no maximum deposit limit set by 1jjgame, though your chosen payment provider may have their own daily or monthly transaction limits. Easypaisa and JazzCash accounts, for example, have regulatory limits on transaction sizes — check your wallet settings if large deposits are being declined.

Easypaisa, JazzCash, NayaPay and SadaPay deposits are processed instantly — your balance updates in real time. Bank transfers (IBFT) can take between 5 and 30 minutes depending on your bank. Card payments are typically instant but can take up to 5 minutes to reflect. If a deposit has not appeared within the expected time, contact support with your transaction reference number.

Check your payment method first — ensure your Easypaisa or JazzCash wallet has sufficient balance, or that your bank card hasn't hit a daily limit. Verify that the mobile number linked to your wallet matches the one you're using for the transfer. If funds have left your account but not appeared in your 1jjgame balance, contact support immediately with your transaction ID, date, amount and payment method — we'll trace and resolve it.

Yes. 1jjgame provides self-service deposit limits (daily, weekly or monthly) in the Responsible Gaming section of Account Settings. Once set, a reduction takes effect immediately. An increase requires a 24-hour cooling period before it applies — this prevents impulsive increases in the heat of the moment. Setting a deposit limit does not affect any active bonus or VIP benefits.

1jjgame accounts for Pakistani players are denominated in PKR only. All deposits, balances, bets and withdrawals are processed in Pakistani Rupees. There are no hidden currency conversion fees and no exchange rate surprises. The amount you deposit in PKR is the amount credited to your account.

Yes. The 100% welcome bonus up to Rs 10,000 is credited automatically when you make your first qualifying deposit — no promo code required. The minimum deposit to trigger the bonus is Rs 200. The bonus is credited to your account immediately after the deposit is confirmed. You can see both your real-money balance and your bonus balance separately on your account dashboard.

The most common cause is a transaction limit on your wallet account. Easypaisa and JazzCash Level 0 (unverified) accounts have very low daily transaction limits set by the State Bank of Pakistan. If your wallet is at its daily or monthly limit, wait until the limit resets or upgrade your wallet to Level 1 by completing biometric verification at a JazzCash or Easypaisa retailer. If limits aren't the issue, contact 1jjgame support with your transaction details.

Log in to your 1jjgame account, go to the Cashier or Wallet section and click Withdraw. Select your preferred payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card), enter the amount and confirm. Your account must be KYC-verified before the first withdrawal can be processed — have your CNIC verified in advance to avoid delays.

Easypaisa, JazzCash, NayaPay and SadaPay withdrawals are processed within 4 hours of approval for verified accounts. Bank transfers (IBFT) typically take 1 business day. Card withdrawals take 1–3 business days depending on your bank. VIP players receive priority processing and often see funds faster. Withdrawals submitted during peak hours or that require manual review may take slightly longer.

The minimum withdrawal at 1jjgame is Rs 500. There is no maximum withdrawal limit set by 1jjgame for standard accounts, although very large withdrawals may be subject to additional identity verification as part of our financial compliance obligations. VIP players have enhanced withdrawal limits — contact your VIP manager for details.

1jjgame does not charge withdrawal fees. The amount you request to withdraw is the amount sent to your payment method. However, your bank or wallet provider may apply their own transaction fees on inbound transfers — particularly for IBFT bank transfers. Check your bank or wallet's fee schedule if you're unsure about charges on their end.

The most common reasons for delayed withdrawals are: pending KYC verification, an active wagering requirement on bonus funds, the withdrawal amount exceeding your payment provider's inbound limit, or a routine compliance review on larger transactions. Log in to your account and check the withdrawal status page for a reason code. If you can't find a clear explanation, contact support via live chat with your withdrawal reference number and we'll investigate immediately.

No. Bonus funds and winnings derived from bonus play are locked until the associated wagering requirement is met. Your real-money balance (from deposits or completed wagering) can be withdrawn at any time. The account dashboard shows your real-money balance and your bonus balance separately so you always know what's available for withdrawal. If you choose not to complete a wagering requirement, you can forfeit the bonus from Account Settings and withdraw your real-money balance.

For anti-money laundering compliance, 1jjgame generally requires withdrawals to be made back to the same payment method used for a deposit — particularly for the first withdrawal from any given method. Once that has been completed, additional withdrawal methods can be added through the Cashier section, subject to identity verification. Contact support if you're unable to withdraw to your original payment method.

New players at 1jjgame receive a 100% match bonus on their first deposit, up to Rs 10,000. Deposit Rs 5,000 and receive Rs 5,000 in bonus funds — giving you Rs 10,000 to start betting with. The bonus is applied automatically, requires no promo code and is valid for 7 days after it is credited. The wagering requirement is 5× the bonus amount on bets at minimum odds of 1.50.

A wagering requirement means you need to place bets totalling a set multiple of your bonus amount before the bonus converts to withdrawable real money. For the 1jjgame welcome bonus, the wagering requirement is 5×. So if you receive Rs 2,000 in bonus funds, you need to wager Rs 10,000 in total (Rs 2,000 × 5). Sports bets must be placed at minimum odds of 1.50. Casino bets on most standard slots count fully. Some table games contribute at a lower rate — check the bonus terms for specifics.

Yes. 1jjgame runs regular promotions for existing players including weekly reload bonuses, cashback on net losses, free spin offers on selected slots and enhanced odds boosts during major cricket events like PSL. Promotional offers are displayed in the Promotions section when you log in. Some offers are opt-in and require you to click a button to activate them — check the Promotions page regularly so you don't miss anything.

Once a bonus has expired it is removed from your account and cannot typically be reinstated. The expiry period for most 1jjgame bonuses is 7 days. If you received a bonus and were unable to use it due to a technical issue on our end, contact support with the details and we'll review the case. In genuinely exceptional circumstances — such as a platform outage — reinstatement may be considered at our discretion.

During registration, there is an optional Referral Code field where you can enter a promotional or referral code if you have one. For existing players, some promotions require a code to be entered in the Cashier section at the point of deposit. If you have a code from a promotion but aren't sure where to enter it, contact support via live chat and they'll apply it manually if it's still valid.

Yes. 1jjgame has a VIP programme with multiple tiers. As you wager more, you accumulate loyalty points which advance your tier level. Higher tiers unlock benefits including faster withdrawal processing, higher withdrawal limits, personal account managers, exclusive reload bonuses and invitations to special events. Your current tier and points balance are visible in the VIP section of your account dashboard.

No. Responsible gaming deposit limits are unconditional at 1jjgame. If you have set a weekly deposit limit of Rs 1,500 and a promotion requires a Rs 2,000 deposit to unlock a bonus, you cannot exceed your limit to claim that bonus. Your limits apply regardless of any active promotion, VIP tier or incentive. 1jjgame will never contact you to suggest you raise your limits to claim a promotional offer.

1jjgame covers a wide range of sports including cricket (PSL, Test matches, T20Is, ODIs), football (international and domestic leagues), tennis, kabaddi, field hockey and more. Cricket is the primary focus for Pakistani players — PSL markets are particularly comprehensive with ball-by-ball in-play options, player performance markets and team totals. New sports and leagues are added regularly.

Yes. 1jjgame has a fully featured in-play betting section. Cricket markets update ball-by-ball — you can bet on the next over total, the next wicket, the match winner and dozens of other markets while the game is live. A cash-out feature is available on qualifying in-play bets, allowing you to lock in a profit or limit a loss before the event concludes. Odds change rapidly during in-play — your bet is placed at the odds displayed at the exact moment you confirm.

The minimum stake on sports bets at 1jjgame is Rs 50. Maximum bet sizes vary by sport, market and event — major cricket matches typically have higher maximums than niche markets. Your maximum permitted stake is shown on the bet slip before you confirm. If you've set a bet size limit through responsible gaming tools, that limit will apply regardless of the market maximum.

If a match is officially abandoned before the minimum required play (as defined by the relevant governing body), all bets on that match are voided and your stake is returned in full. For rain-affected cricket matches, outcomes depend on whether a result was declared — if a Duckworth-Lewis result is official, bets stand. Specific settlement rules for each sport are detailed in the Sportsbook Rules section of your account.

Yes. 1jjgame supports accumulator bets (parlays) combining multiple selections. Add selections to your bet slip and choose "Accumulator" to combine them into a single bet with multiplied odds. The minimum number of legs for an accumulator is 2. Accumulator bets offer higher potential returns but all selections must win for the bet to pay out. If any selection is voided (due to abandonment, for example), that leg is removed from the accumulator and the remaining selections continue as normal.

Yes. 1jjgame supports decimal, fractional and American odds formats. You can switch between them in your account preferences — go to Account Settings → Display Preferences → Odds Format. Decimal odds are the default as they are the most widely used format globally and the easiest for calculating potential returns: simply multiply your stake by the decimal odds to see your total return (including stake).

1jjgame offers over 1,000 casino games including slots from Pragmatic Play, Play'n GO and Habanero, live dealer tables (baccarat, roulette, blackjack, Teen Patti), crash games (Aviator, JetX), virtual sports, keno and lottery-style games. The live casino section streams in HD 24 hours a day. New games are added regularly — check the New Games section of the casino lobby for the latest additions.

Crash games are simple: place your bet before the round starts, then watch a multiplier climb from 1.00x upward. Cash out at any point to lock in your bet multiplied by the current multiplier. If you don't cash out before the game "crashes" (ends), you lose your stake. The timing of the crash is determined by a provably fair algorithm — it's genuinely random and cannot be predicted. Rounds typically last between 5 seconds and a few minutes.

Yes. All casino games at 1jjgame use certified Random Number Generators (RNGs) that are independently tested by third-party audit firms. RTP (Return to Player) percentages for each slot are published by the game provider and available on the individual game information page. Crash games use provably fair algorithms — you can verify the fairness of each round's result independently using the seed values provided after each game.

Minimum stakes in the live casino start from Rs 50 on standard baccarat and roulette tables. Some high-roller tables have higher minimums. Table limits are displayed on the table lobby screen before you enter a game. There are no minimum stakes for slots — you can play at penny levels on most games, with the minimum bet typically around Rs 20–50 depending on the title.

No download is required. 1jjgame runs entirely in your mobile browser — Chrome, Firefox or Safari on Android or iOS. The site is fully optimised for mobile screens and all games, including live casino streams and crash games, work on mobile data or Wi-Fi. If you want to add a shortcut to your home screen, open the site in your browser and use the "Add to Home Screen" option — it functions like an app without a download.

Many slots at 1jjgame include a Bonus Buy or Feature Buy option that allows you to purchase direct entry into the bonus round for a fixed multiple of your base bet (typically 50–100×). This option is available on qualifying games and is shown as a button on the slot interface. Note that Bonus Buy cannot be used while a wagering requirement from a bonus is active on your account — you must meet the wagering requirement first or forfeit the bonus before using Bonus Buy.

Go to Account Settings → Security → Two-Factor Authentication and follow the three-step setup. When 2FA is enabled, every login requires your password plus a one-time code sent to your registered Pakistani mobile number via SMS. This means that even if someone obtains your password, they cannot access your account without your phone. We strongly recommend enabling 2FA on all 1jjgame accounts.

Click "Forgot Password?" on the login page. Enter your registered email address or Pakistani mobile number and you'll receive a password reset link by email or a one-time code by SMS. Follow the instructions to set a new password. Choose a strong password that is unique to 1jjgame — don't reuse passwords from other sites. If you can't access your registered email or mobile number, contact support to verify your identity and reset your access.

Contact 1jjgame support immediately via live chat. Our security team can freeze your account within minutes to prevent any further activity. Change your password and enable 2FA as soon as you have secure access to your account. If you believe funds have been moved fraudulently, provide your transaction history and support will escalate the case to our security team. Don't try to recover the account from a device you suspect is compromised.

1jjgame collects only the personal data required to operate your account, comply with financial regulations (KYC/AML) and provide support. Your data is stored on encrypted servers and is never sold to third parties. KYC documents (CNIC copies) are stored in encrypted form and accessible only to authorised compliance staff. See the Privacy Policy page for full details on data collection, storage, retention and your rights as a data subject.

1jjgame will never ask for your password, PIN or OTP by email, SMS or chat — under any circumstances. If you receive a message asking for these details or directing you to an unfamiliar website, it is a phishing attempt. Do not click any links or provide any information. Report it to 1jjgame support immediately — forward the message or provide the phone number / email address it came from so we can investigate and alert other players if necessary.

1jjgame provides deposit limits (daily/weekly/monthly), bet size limits, session time reminders, cooling-off periods (24 hours to 6 weeks) and permanent self-exclusion. All tools are self-service from Account Settings → Responsible Gaming. Restrictions take effect immediately. Increases to limits require a 24-hour waiting period. These tools cannot be overridden by any promotion or VIP benefit.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Confirm your decision — the exclusion takes effect within minutes, your account is immediately inaccessible and no new account can be registered using your identity, mobile number or payment details. Self-exclusion is permanent and irreversible — it cannot be lifted even at your own request. Your real-money balance will be returned to your verified payment method within 10 business days.

A cooling-off period is a temporary break from 1jjgame — between 24 hours and 6 weeks. During this period your account is inaccessible for any betting or casino activity. Unlike self-exclusion, a cooling-off period is temporary and your account automatically becomes accessible again when it ends. Once set, a cooling-off period cannot be shortened or reversed. Set it from Account Settings → Responsible Gaming → Cooling-Off Period.

If you're concerned about your gambling, the first step is to use the tools in your 1jjgame account — set a deposit limit, take a cooling-off period or self-exclude. Our responsible gaming team is also available 24/7 via live chat and can talk through your options without judgment. For professional support, Pakistan has mental health and addiction counselling services available through public hospitals and private clinics in major cities. Seeking help early makes a significant difference.

1jjgame requires age confirmation during registration and CNIC verification (which confirms age) before any withdrawal is processed. Accounts confirmed as belonging to someone under 18 are closed immediately. If you share a device with people under 18, enable PIN protection on your account from Account Settings and consider using device-level parental controls to restrict access to gambling websites. Report any suspected underage account to support and we'll investigate immediately.